Shipping policy

Shipping Policy

Last updated: August 13, 2026

Thank you for shopping with Ledge. We work to process and ship orders as quickly and reliably as possible.

Order Processing

Orders are typically processed within 1–2 business days after your order is placed.

Preorder items are excluded from the standard processing timeline above. Once preorder inventory becomes available, orders will be processed for shipment as quickly as possible.

Orders placed on weekends or holidays will generally begin processing on the next business day. During periods of high order volume, processing may take slightly longer.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Shipping Rates & Delivery Estimates

Available shipping options and their costs will be displayed at checkout before you complete your purchase.

Our current estimated delivery times are:

Standard Shipping: 3–5 business days after shipment
Express Shipping: 1–2 business days after shipment

Delivery estimates begin after your order has been processed and transferred to the shipping carrier.

Delivery times are estimates and are not guaranteed. Carrier delays, severe weather, holidays, and other circumstances outside of our control may affect delivery.

Free Shipping

We may offer free Standard Shipping on qualifying orders. Any applicable free-shipping threshold or promotion will be displayed on our website or during checkout.

Shipping Carriers

Orders may be shipped via carriers such as UPS, USPS, or other reputable providers, depending on the destination, package, service selected, and available shipping rates.

The carrier used for your order may therefore vary.

Tracking Your Order

When tracking is available, you will receive tracking information after your order ships.

Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, contact us as soon as possible at hello@ledgebuilt.com.

We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made once an order has entered fulfillment or has been transferred to the carrier.

Additional shipping costs resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by law.

Lost, Damaged, or Missing Packages

If your order arrives damaged, appears to be lost in transit, or has another delivery issue, please contact us at hello@ledgebuilt.com with your order number and relevant details.

For damaged shipments, please include photographs of the product and packaging when possible.

We will review the issue and work with you and the shipping carrier to determine an appropriate resolution.

Returns

Shipping a product back to Ledge is handled according to our Return and Refund Policy.

Please contact us at hello@ledgebuilt.com before sending a return. Do not send products to an address found elsewhere on our website unless we specifically instruct you to use that address for your return.

Approved returns will be provided with return instructions and the appropriate return destination.

International Shipping

At this time, Ledge primarily serves customers within the United States.

If international shipping becomes available, applicable shipping charges, estimated delivery options, and other costs will be displayed during checkout.

International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by their country unless otherwise stated during checkout.

Contact Us

If you have questions about shipping or an existing order, contact us at:

Ledge
hello@ledgebuilt.com