Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, contact us at hello@ledgebuilt.com. If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Please do not send returns to the address listed on our website or on your original shipment unless instructed to do so. The appropriate return address will be provided after your return request is approved.

Customers are responsible for return shipping costs for returns due to preference, fit, or change of mind. If an item arrives damaged, defective, or incorrect, Ledge will cover the cost of return shipping when a return is required.

You can contact us with any return questions at hello@ledgebuilt.com.

Damages and issues

Please inspect your order when it arrives and contact us as soon as possible if the item is defective, damaged, or incorrect. We’ll evaluate the issue and work to make it right.

Non-returnable items

Gift cards and items marked as final sale cannot be returned. Please contact us if you have questions about whether a particular item is eligible for return.

Exchanges

The fastest way to exchange an item is to request a return for the item you have and, once the return is accepted, place a separate order for the new item.

European Union 14-day cooling-off period

If merchandise is shipped into the European Union, customers may have the right to cancel or return an order within 14 days without providing a reason, subject to applicable law. Returned items must be in the same condition in which they were received and include their original packaging and proof of purchase.

Refunds

We’ll notify you once we’ve received and inspected your return and let you know whether your refund has been approved. If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, contact us at hello@ledgebuilt.com.